Who do I call if there is a problem?
Call the NIH IT Service Desk at (301) 496-4357, toll free (866) 319-4357 or use NIH IT Service Desk.
I'm not getting sound
Check your speaker volume and mixer settings. Make sure sound is not set to mute. Check to see if the VideoCast is on a break and wait for the event to resume.
NIH-only and HHS-only Events
All VideoCasts are world-accessible except for NIH-only and HHS-only which can only be seen from computers on NIH and HHS networks. Teleworking staff must use VPN to access NIH-only and HHS-only VideoCasts.
Can I download a VideoCast?
All world accessible VideoCast files can be saved to disk. CIT also attaches caption text to VideoCasts for download.
Are all VideoCasts added to Past Events?
All VideoCasts are added as quickly as possible, usually within a few days after the broadcast. All-day conferences can take longer. On occasion the archive copies are made from backup recordings, which will delay this process.
Can I get CME credits watching a VideoCast?
The Johns Hopkins University School of Medicine is the accredited provider for NIH CME activities. For more information, please visit https://hopkinscme.cloud-cme.com and contact CME tech support directly from this page.
How do I setup a VideoCast?
Please work with both NIH Events Management (ORS) and CIT Video to schedule a VideoCast
ORS - Contact NIH Events Management for an estimate and work order number so they can provide event support, send CIT live captioned video and make arrangements for sign language interpreter services.
CIT - Schedule at https://videocast.nih.gov/info and provide event details. There is no CIT fee for NIH customers requesting live and archived VideoCasts. HHS clients ask NIH Events Management staff to schedule upcoming VideoCasts.
Can viewers send comments during a live VideoCast?
CIT has developed a live event feedback form that can forward requests to a specified email address. Messages can be retrieved in real time at your event with your notebook or wireless handheld.
Do I need captions?
VideoCasts require captions for Section 508 compliance.
§ 1194.24 Video and multimedia products.
All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.